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Privacy Policy for TW Digitals

At TW Digitals, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect data when you interact with our services, including Graphic Design, Website Design & Development, SEO, Social Media Marketing, Social Media Management, App Development, eBooks, and Video Animation. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, phone number, billing details, and other identifiers provided voluntarily via forms, consultations, or service agreements.
  • Non-Personal Data: Browser type, device information, IP address, cookies, and usage patterns (e.g., website analytics).
  • Client Content: Data related to your projects, such as brand assets, social media credentials, or app/website content shared for service delivery.
  • Payment Information: Credit card details or transaction history (processed securely via third-party gateways like Stripe or PayPal).

2. How We Collect Information

  • Directly From You: Through contact forms, service agreements, emails, or consultations.
  • Automatically: Via cookies, website analytics tools (e.g., Google Analytics), and server logs.

3. Use of Your Information

We use your data to:

  • Deliver requested services (e.g., designing websites, managing social media accounts).
  • Communicate updates, invoices, or project-related information.
  • Improve our services through analytics and feedback.
  • Send marketing communications (with your consent).
  • Comply with legal obligations.

4. Sharing of Information

We do not sell your data. We may share it with:

  • Service Providers: Developers, designers, or SEO specialists working on your project.
  • Legal Authorities: If required by law or to protect our rights.
  • Third-Party Tools: Analytics platforms, email marketing software, or cloud storage providers.

5. Data Security

We implement industry-standard measures to protect your data, including encryption, secure servers, and restricted access. Yet, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request data portability.
  • Withdraw consent (where applicable).

To exercise these rights, you can contact us through our Contact Page.

7. Cookies and Tracking

We use cookies to enhance user experience and analyze traffic. You can disable cookies via your browser settings, but this may affect website functionality.

8. Third-Party Links

Our website or services may link to external sites (e.g., social media). We are not responsible for their privacy practices.

9. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, or business needs.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with an updated effective date.